Public Sector ServiceNow Package Consultant

International Business Machines Corporation; Abbots Worthy; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Sabbatical program

Maternity/paternity leave

Private medical cover

Job summary

IBM Consulting UK FutureNow seeks a ServiceNow Package Consultant to design and deliver secure, scalable ServiceNow solutions across complex UK public-sector programmes. You translate business requirements into configurations and work with government departments to maximise value while upholding governance and security requirements.

You will lead workshops, support Agile delivery, and advocate a configuration-first approach across ITSM, ITOM, CSM, HRSD and SPM modules, with clear emphasis on

Qualifications

• Strong knowledge of ServiceNow platform capabilities, workflows, automation and integrations.
• Experience translating business and technical requirements into ServiceNow solutions.
• Understanding of ITIL and service management principles.
• Experience with multiple ServiceNow modules relevant to client needs.
• Ability to manage stakeholders and communicate with diverse audiences.
• Experience in Agile delivery environments and multidisciplinary teams.
• Understanding of configuration-first development practices.

Responsibilities

• Gather and translate business requirements into ServiceNow solutions, user stories and functional designs.
• Configure and implement ServiceNow applications, workflows, automation and integrations.
• Advise clients on best practices and platform capabilities.
• Support the full delivery lifecycle from design to post-go-live support.
• Collaborate with architects, developers and delivery teams to deliver high-quality solutions.
• Facilitate client workshops and communicate with technical and non-technical stakeholders.
• Support Agile delivery including sprint planning and backlog refinement.
• Ensure solutions meet UK public-sector security, governance and compliance requirements.
• Maintain documentation and support knowledge transfer.
• Promote a configuration-first approach and minimise unnecessary customization.
• Contribute to continuous improvement, platform upgrades and transformation programmes.
• Maintain BPSS/NVS clearance when working on sensitive public-sector projects.

Skills

ServiceNow

ITSM

Agile

Stakeholder mgmt

Solution design

JavaScript

Security & governance

Public sector exp

Requirements gathering

Data integration

Tools

IntegrationHub

Flow Designer

JavaScript

Job description

IBM Consulting UK FutureNow seeks a ServiceNow Package Consultant to design and deliver secure, scalable ServiceNow solutions across complex UK public-sector programmes. You translate business requirements into configurations and work with government departments to maximise value while upholding governance and security requirements.

You will lead workshops, support Agile delivery, and advocate a configuration-first approach across ITSM, ITOM, CSM, HRSD and SPM modules, with clear emphasis on