Public Sector ServiceNow Package Consultant

International Business Machines Corporation; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

25 days holiday

Private medical

Dental & optical cover

Employee Assistance Program

Group pension (salary sacrifice)

Job summary

International Business Machines Corporation (IBM) is seeking a ServiceNow Package Consultant to design and implement enterprise ServiceNow solutions for UK public-sector programmes. You will collaborate with clients, architects, developers and delivery teams to translate requirements into scalable configurations and integrations.

Role involves advising on best practices, supporting the full delivery lifecycle, and contributing to platform upgrades within Agile delivery environments.

Qualifications

• Experience delivering ServiceNow solutions in enterprise environments.
• Ability to translate business requirements into ServiceNow designs and configurations.
• Strong knowledge of ITSM (Incident, Problem, Change, Knowledge) processes.
• Experience with ITOM, CSM, HRSD or SPM modules.
• Proven stakeholder management and communication skills across technical and non-technical audiences.
• Experience with Agile, Scrum or DevOps delivery methodologies.
• Understanding of ServiceNow development and configuration best practices.

Responsibilities

• Gather and translate business requirements into ServiceNow solutions, user stories and designs.
• Configure and implement ServiceNow applications, workflows, automation and integrations.
• Advise clients on best practices, platform capabilities and process improvements.
• Support the full delivery lifecycle from design through post-go-live support.
• Lead client workshops and communicate with technical and non-technical stakeholders.
• Support Agile delivery, including sprint planning and backlog refinement.
• Ensure solutions meet governance, security and compliance requirements for UK public sector.

Skills

ServiceNow

JavaScript

Flow Designer

IntegrationHub

ITSM

ITOM

CSM

HRSD

SPM

Agile

DevOps

Stakeholder management

Education

ITIL 4 Foundation

CSA / CAD / ITSM certs

CTA (Desirable)

Tools

Flow Designer

IntegrationHub

Job description

International Business Machines Corporation (IBM) is seeking a ServiceNow Package Consultant to design and implement enterprise ServiceNow solutions for UK public-sector programmes. You will collaborate with clients, architects, developers and delivery teams to translate requirements into scalable configurations and integrations.

Role involves advising on best practices, supporting the full delivery lifecycle, and contributing to platform upgrades within Agile delivery environments.