Senior ServiceNow Package Consultant - SC Clearance Required

IBM; Manchester; Vor Ort; GBP 70.000 - 100.000; Vollzeit

Zusammenfassung

International Business Machines Corporation in the United Kingdom seeks a Senior ServiceNow Package Consultant to deliver expert consultancy across complex UK public-sector ServiceNow programmes. You will translate business requirements into secure, scalable ServiceNow solutions aligned with best practice and public-sector standards.

You will collaborate with architects, developers and delivery teams to lead solution design, implementation and continuous improvement across the ServiceNow

Aufgaben

• Lead requirements gathering and translate complex business needs into ServiceNow solutions, user stories and functional designs.
• Act as a senior ServiceNow advisor, providing guidance on platform capabilities, best practice and process optimisation.
• Lead solution design and implementation across ServiceNow applications, workflows, automation and integrations.
• Support the full delivery lifecycle from discovery and design through testing, deployment and post-go-live support.
• Facilitate client workshops and communicate effectively with technical and senior non-technical stakeholders.
• Provide leadership within Agile delivery teams, supporting planning, refinement, reviews and retrospectives.
• Champion configuration-first, upgrade-safe solutions and minimise unnecessary customisation.
• Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements.
• Produce high-quality functional and technical documentation and support knowledge transfer.
• Identify opportunities for platform optimisation, automation and wider ServiceNow transformation.
• Mentor junior consultants and contribute to continuous improvement and delivery best practice.
• Maintain and comply with UK SC Security Clearance requirements for sensitive public-sector programmes.

Jobbeschreibung

As a Senior ServiceNow Package Consultant at IBM, you will provide senior consultancy and delivery expertise across complex UK public-sector ServiceNow programmes. You will act as a trusted client advisor, translating business and operational requirements into secure, scalable and maintainable ServiceNow solutions aligned with platform best practice and public-sector standards.

You will work closely with senior stakeholders, architects, developers and delivery teams to lead solution design, implementation and continuous improvement across the ServiceNow platform.

Key Responsibilities

• Lead requirements gathering and translate complex business needs into ServiceNow solutions, user stories and functional designs.
• Act as a senior ServiceNow advisor, providing guidance on platform capabilities, best practice and process optimisation.
• Lead solution design and implementation across ServiceNow applications, workflows, automation and integrations.
• Support the full delivery lifecycle from discovery and design through testing, deployment and post-go-live support.
• Facilitate client workshops and communicate effectively with technical and senior non-technical stakeholders.
• Provide leadership within Agile delivery teams, supporting planning, refinement, reviews and retrospectives.
• Champion configuration-first, upgrade-safe solutions and minimise unnecessary customisation.
• Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements.
• Produce high-quality functional and technical documentation and support knowledge transfer.
• Identify opportunities for platform optimisation, automation and wider ServiceNow transformation.
• Mentor junior consultants and contribute to continuous improvement and delivery best practice.
• Maintain and comply with UK SC Security Clearance requirements for sensitive public-sector programmes.