Public Sector ServiceNow Package Consultant

International Business Machines Corporation

City of Westminster

On-site

GBP 65,000 - 90,000

Full time

12 days ago

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Benefits offered by this job

Flexible working arrangements

25 days holiday

Job summary

IBM Consulting UK FutureNow seeks a ServiceNow Package Consultant to design and deliver ServiceNow solutions for complex UK public-sector programmes. You will translate business requirements into secure, scalable configurations, collaborating with government departments and multidisciplinary teams.

You will work across ITSM, ITOM, CSM, HRSD or SPM modules, ensuring governance, security and quality. Training and career progression are strong priorities.

Qualifications

Strong knowledge of ServiceNow platform capabilities, workflows, automation and integrations.
Experience translating requirements into ServiceNow solutions and functional designs.
Understanding of ITSM processes including Incident, Problem, Change, Request and Knowledge Management.

Responsibilities

Gather and translate business requirements into ServiceNow solutions and functional designs.
Configure and implement ServiceNow applications, workflows, automation and integrations.
Advise clients on ServiceNow best practices and process improvement.
Support full delivery lifecycle from design to post-go-live support.
Lead client workshops and communicate with technical and non-technical stakeholders.

Skills

ServiceNow platform

Agile delivery

Stakeholder management

Education

Experience in ServiceNow implementations (enterprise)

Public-sector experience

Tools

JavaScript

Flow Designer

IntegrationHub

Job description

You will work across ITSM, ITOM, CSM, HRSD or SPM modules, ensuring governance, security and quality. Training and career progression are strong priorities.

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