ServiceNow Package Consultant — Public Sector, Flexible Work

International Business Machines Corporation; Leicester; Presencial; GBP 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Sabbatical programs

Paternity leave

Maternity returners

25 days holiday

Private medical

Dental cover

Optical cover

Employee Assistance Program

Pension plan

Descripción de la vacante

IBM Consulting UK FutureNow is seeking a ServiceNow Package Consultant to design and implement solutions for UK public‑sector clients. You will translate business needs into secure, scalable ServiceNow configurations, working with government departments and multidisciplinary teams.

You’ll contribute to continuous improvement, platform upgrades and transformations while ensuring compliance with security and governance requirements.

Formación

• Experience translating business and technical requirements into ServiceNow solutions and functional designs.
• Understanding of ITSM processes including Incident, Problem, Change, Knowledge and Request.
• Experience with ServiceNow modules and applications relevant to client requirements.

Responsabilidades

• Gather and translate business requirements into ServiceNow solutions, user stories and functional designs.
• Configure and implement ServiceNow applications, workflows, automation and integrations.
• Advise clients on ServiceNow best practices and platform capabilities.
• Support the full delivery lifecycle from design to post-go-live support.
• Work with architects, developers and delivery teams to deliver high-quality solutions.
• Facilitate client workshops and communicate with technical and non-technical stakeholders.
• Support Agile delivery including sprint planning and backlog refinement.
• Ensure solutions meet UK public-sector security, governance and compliance requirements.
• Maintain documentation and knowledge transfer.
• Promote a configuration-first approach and minimise unnecessary customisation.
• Contribute to platform upgrades and transformation programmes.

Conocimientos

ServiceNow platform expertise

Agile delivery

Stakeholder management

JavaScript scripting

Educación

ITIL 4 Foundation

CSA / CAD / ITSM / ITOM / CSM certifications

Herramientas

Flow Designer

IntegrationHub

APIs

Data migration

Descripción del empleo

IBM Consulting UK FutureNow is seeking a ServiceNow Package Consultant to design and implement solutions for UK public‑sector clients. You will translate business needs into secure, scalable ServiceNow configurations, working with government departments and multidisciplinary teams.

You’ll contribute to continuous improvement, platform upgrades and transformations while ensuring compliance with security and governance requirements.