Senior ServiceNow Program Manager | AI-Driven Workflows

Vallum Associates; Liverpool; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates in the United Kingdom is seeking an experienced ServiceNow Programme Lead to oversee large, complex engagements and deliver value across client ecosystems.

You will guide architecture, integrations, and platform workflows, applying AI to streamline processes while mentoring engagement teams and ensuring high-quality outcomes.

The role combines hands-on project leadership with strategic design responsibilities, offering a hybrid work model in a client-facing environment.

Qualifications

• 8+ years in Professional Services or ServiceNow project management.
• Strong knowledge of ServiceNow modules: ITSM/ITOM/ITAM and platform workflows.
• ServiceNow and PM certifications relevant to delivery leadership.
• Experience leading large, complex engagements and delivery teams.
• Ability to design scalable ServiceNow workflows and architectures.

Responsibilities

• Lead large and complex ServiceNow engagements with delivery teams.
• Design scalable ServiceNow workflow solutions and architectures.
• Conduct workshops and assess current-state processes.
• Guide and validate technical deliverables and integrations.
• Coach and mentor engagement managers and associates.

Skills

ServiceNow project management

Project management

ServiceNow platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

ServiceNow certifications

PM certifications

Leadership

AI in workflows

Workshops facilitation

Quality review

Mentoring

Job description

Vallum Associates in the United Kingdom is seeking an experienced ServiceNow Programme Lead to oversee large, complex engagements and deliver value across client ecosystems.

You will guide architecture, integrations, and platform workflows, applying AI to streamline processes while mentoring engagement teams and ensuring high-quality outcomes.

The role combines hands-on project leadership with strategic design responsibilities, offering a hybrid work model in a client-facing environment.