Senior ServiceNow Program Manager - AI-Driven Solutions

Vallum Associates

Bradley Stoke

On-site

GBP 90,000 - 120,000

Full time

7 days ago

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Job summary

Vallum Associates is seeking an experienced ServiceNow Program Manager in the United Kingdom to lead large and complex engagements, providing technical leadership to delivery teams and customers. The role focuses on designing scalable ServiceNow workflow solutions, aligning with long-term objectives, integrating ITSM/ITOM/ITAM, and applying AI to streamline processes and generate actionable insights.

You will facilitate workshops, review deliverables, and mentor engaged managers to drive quality

Qualifications

8+ years of Professional Services / ServiceNow project management experience.
Extensive knowledge of ServiceNow Platform, ITSM/ITOM/ITAM and platform workflows.
ServiceNow certifications (CSA/CAD/CIS) and PMP/Prince2 certifications.
PM certifications.
Experience leading large, complex engagements and delivery teams with strong technical leadership.
Design scalable ServiceNow workflows and architectures, including AI integration for decision-making and problem solving.
Facilitate workshops, assess as-is processes and define to-be technical solutions.
Apply AI tools to streamline workflows and generate insights for strategic initiatives.
Review and validate deliverables: configuration, integrations, testing, and documentation.
Mentor Engagement Managers and associates, driving quality and customer value.