Senior ServiceNow Program Manager – AI-Driven Workflows

Vallum Associates; Stevenage; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vallum Associates is seeking an Engagement Manager to lead ServiceNow services on complex client deliveries in the United Kingdom. You will guide delivery teams, shape solution designs, and ensure customer value is realized through robust, scalable implementations.

You will conduct workshops, oversee integrations, and review technical deliverables while coaching teams to apply AI-enabled workflows and best practices.

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.

Responsibilities

• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying AI tools to streamline workflows and generate insights.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality and customer value realization.

Skills

ServiceNow project management

Solution design

Platform workflows

Integrations

Workshops facilitation

AI in processes

Technical leadership

Deliverable reviews

Tools

ServiceNow

Job description

Vallum Associates is seeking an Engagement Manager to lead ServiceNow services on complex client deliveries in the United Kingdom. You will guide delivery teams, shape solution designs, and ensure customer value is realized through robust, scalable implementations.

You will conduct workshops, oversee integrations, and review technical deliverables while coaching teams to apply AI-enabled workflows and best practices.