Senior ServiceNow Project Lead - AI-Driven Delivery

Vallum Associates

Hawton

On-site

GBP 90,000 - 130,000

Full time

7 days ago

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Job summary

Vallum Associates in the United Kingdom seeks an experienced ServiceNow Programme Lead to drive delivery across multi-disciplinary teams. You will design scalable workflows, oversee integrations, and guide workshops to translate business needs into robust technical solutions.

The role emphasizes leadership,customer value realization, and the application of AI to optimize service delivery across ITSM/ITOM/ITAM domains.

Qualifications

8+ years of Professional Services / ServiceNow Projects management experience.

Responsibilities

Lead large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.