Senior ServiceNow Program Manager | AI-Driven Delivery

Vallum Associates; Scotland; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates in the United Kingdom seeks an accomplished ServiceNow program leader with extensive delivery experience. The role focuses on managing large engagements, guiding teams, and delivering high-value, scalable ServiceNow solutions.

The candidate will architect platform workflows, oversee integrations, and drive AI-enabled process improvements aligned with long-term customer goals.

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.

Responsibilities

• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Skills

8+ years of Professional Services / S​

Education

PMP/Prince II certifications

ServiceNow Certifications (CSA/CAD/CIS)

Tools

ServiceNow Platform

Job description

Vallum Associates in the United Kingdom seeks an accomplished ServiceNow program leader with extensive delivery experience. The role focuses on managing large engagements, guiding teams, and delivering high-value, scalable ServiceNow solutions.

The candidate will architect platform workflows, oversee integrations, and drive AI-enabled process improvements aligned with long-term customer goals.