Senior ServiceNow Program Manager — AI-Driven Delivery

Vallum Associates

Leicester

On-site

GBP 90,000 - 120,000

Full time

8 days ago

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Job summary

Vallum Associates in the United Kingdom is seeking an experienced ServiceNow Project Manager to lead professional services engagements and delivery teams. You will design scalable ServiceNow workflows, drive ITSM/ITOM/ITAM initiatives, guide integrations, and mentor Engagement Managers, with a focus on AI-enabled processes and high-value customer outcomes.

Candidates should hold PMP/Prince II and ServiceNow certifications, plus CSA/CAD/CIS, and have 8+ years in ServiceNow projects.

Qualifications

8+ years of Professional Services / ServiceNow Projects management experience.
Expertise in ServiceNow Platform, ITSM/ITOM/ITAM and platform workflows.
ServiceNow Certifications CSA/CAD/CIS.
PMP/Prince II certifications.
Ability to lead large and complex engagements and delivery teams.
Design scalable ServiceNow workflows and architectures with AI integration.

Responsibilities

Lead large and complex engagements and delivery teams.
Provide technical leadership and guidance to customers.
Design scalable ServiceNow workflows and architectures.
Integrate AI into work processes, decision-making and problem-solving.
Conduct workshops, assess current-state processes, and define future-state solutions.
Review, guide and validate technical deliverables including configuration, integrations, testing and documentation.
Coach and mentor Engagement Managers and associates to ensure quality and value realization.