Senior ServiceNow Program Manager: AI Delivery

Vallum Associates; Woking; On-site; GBP 90,000 - 140,000; Full time

Job summary

Vallum Associates in the United Kingdom seeks a senior ServiceNow delivery leader to manage professional services and complex ServiceNow projects.

You will provide technical leadership, design scalable workflows, guide integrations, and apply AI to streamline processes while coaching engagement teams. The role requires certifications (CSA/CAD/CIS) and 8+ years of experience to drive client value and outcomes.

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Proven track record in ServiceNow Platform, ITSM/ITOM/ITAM, and integrations.
• ServiceNow certifications: CSA, CAD, CIS desirable.
• PM/Prince II or equivalent certifications.
• Leads large engagements and delivery teams with technical leadership.
• Design scalable ServiceNow workflows and architectures aligned to client goals.
• Facilitates workshops and defines future-state solutions.
• Applies AI to streamline workflows and decision-making under guidance.
• Reviews deliverables and mentors engagement teams for quality.

Responsibilities

• Lead large and complex ServiceNow engagements with delivery teams.
• Design scalable ServiceNow workflows and technical architectures.
• Guide integrations and testing, ensuring quality documentation.
• Conduct workshops to assess current-state processes and future-state design.
• Apply AI tools to streamline processes and generate insights.
• Coach and mentor Engagement Managers and Associate Engagement.

Skills

Project Management

ServiceNow Platform

ITSM / ITOM / ITAM

Platform workflows

Solution Design

ServiceNow integrations

Leadership

Workshop facilitation

AI in workflows

Technical delivery

Education

ServiceNow Certifications (CSA/CAD/CIS)

PMP/Prince II certifications

Tools

ServiceNow

AI tooling

Job description

Vallum Associates in the United Kingdom seeks a senior ServiceNow delivery leader to manage professional services and complex ServiceNow projects.

You will provide technical leadership, design scalable workflows, guide integrations, and apply AI to streamline processes while coaching engagement teams. The role requires certifications (CSA/CAD/CIS) and 8+ years of experience to drive client value and outcomes.