Senior ServiceNow Platform Architect – Advisory & Strategy

Servicenow; Staines-upon-Thames; On-site; GBP 90,000 - 120,000; Full time

Job summary

Servicenow in Staines-upon-Thames is seeking a Customer Success Senior Platform Architect to help establish a technical foundation on the ServiceNow Platform. This advisory role focuses on guiding customers and internal teams to create solutions that drive successful outcomes.

Responsibilities include working with executive teams to translate goals into a customer roadmap, ensuring instance health, and supporting the sales process. Ideal candidates will have 8+ years in professional services and experience integrating AI into workflows.

Qualifications

• 8+ years of progressive experience in a professional services organization.
• Experience in leveraging AI in work processes.
• Management consulting expertise and large program experience.

Responsibilities

• Work with customers and teams to provide technical solutions.
• Engage with Enterprise Architects to standardize the platform.
• Support sales efforts through scoping and engagement estimation.

Skills

AI integration

Management consulting

Analytical problem-solving

Enterprise architecture

Cloud application technology

Education

8+ years in professional services (SaaS)

Job description

Servicenow in Staines-upon-Thames is seeking a Customer Success Senior Platform Architect to help establish a technical foundation on the ServiceNow Platform. This advisory role focuses on guiding customers and internal teams to create solutions that drive successful outcomes.

Responsibilities include working with executive teams to translate goals into a customer roadmap, ensuring instance health, and supporting the sales process. Ideal candidates will have 8+ years in professional services and experience integrating AI into workflows.