Senior Platform Architect

ServiceNow; Staines-upon-Thames; Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

Servicenow in Staines-upon-Thames is seeking a Customer Success Senior Platform Architect to help establish a technical foundation on the ServiceNow Platform. This advisory role focuses on guiding customers and internal teams to create solutions that drive successful outcomes.

Responsibilities include working with executive teams to translate goals into a customer roadmap, ensuring instance health, and supporting the sales process. Ideal candidates will have 8+ years in professional services and experience integrating AI into workflows.

Qualifications

• 8+ years of progressive experience in a professional services organization.
• Experience in leveraging AI in work processes.
• Management consulting expertise and large program experience.

Responsabilités

• Work with customers and teams to provide technical solutions.
• Engage with Enterprise Architects to standardize the platform.
• Support sales efforts through scoping and engagement estimation.

Connaissances

AI integration

Management consulting

Analytical problem-solving

Enterprise architecture

Cloud application technology

Formation

8+ years in professional services (SaaS)

Description du poste

Job Description

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long‑term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of architectural knowledge across multiple workflows.
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
• Management consulting experience
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Right to work in the UK

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.