Senior ServiceNow AI & Integrations Architect

Randstad Technologies Recruitment; Stratford-upon-Avon; On-site; GBP 90,000 - 130,000; Full time

Job summary

Randstad Technologies Recruitment is seeking an experienced ServiceNow Architect to lead the design, governance, and evolution of an enterprise-grade ServiceNow ecosystem. The role focuses on integrating AI technologies, modern portals, and multi-system automation to improve service delivery and employee experiences.

The candidate will drive platform strategy, upgrade roadmaps, and guardrails, while delivering scalable, secure, and user-friendly interfaces and workflows across complex

Qualifications

• 10+ years of ServiceNow platform experience, with a proven record architecting enterprise ITSM implementations and leading large-scale digital transformation programs.
• Hands-on design and implementation experience with Now Assist, AI Agents, and conversational AI solutions, including governance considerations.
• Proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, ACLs), Flow Designer, App Engine, and IntegrationHub orchestration.

Responsibilities

• Architect and evolve the ServiceNow platform while aligning with ITIL v4 standards.
• Lead governance, upgrade roadmaps, and lifecycle management for ITSM Pro and related modules.
• Design intuitive portals and workspaces using Employee Centre, Service Portal, and UI Builder to enhance self-service and usability.
• Integrate ServiceNow with Azure DevOps, IAM, ITOM, and third-party systems using IntegrationHub and REST/SOAP APIs.

Skills

ServiceNow

ITSM

Enterprise Architecture

AI & Automation

JavaScript

IntegrationHub

REST/SOAP APIs

Tools

Flow Designer

App Engine

Performance Analytics

REST/SOAP API Integration

Job description

Randstad Technologies Recruitment is seeking an experienced ServiceNow Architect to lead the design, governance, and evolution of an enterprise-grade ServiceNow ecosystem. The role focuses on integrating AI technologies, modern portals, and multi-system automation to improve service delivery and employee experiences.

The candidate will drive platform strategy, upgrade roadmaps, and guardrails, while delivering scalable, secure, and user-friendly interfaces and workflows across complex