Senior ServiceNow AI & Integrations Architect
Randstad Technologies Recruitment
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Job summary
Randstad Technologies Recruitment is seeking an experienced ServiceNow Architect to lead the design, governance, and evolution of an enterprise-grade ServiceNow ecosystem. The role focuses on integrating AI technologies, modern portals, and multi-system automation to improve service delivery and employee experiences.
The candidate will drive platform strategy, upgrade roadmaps, and guardrails, while delivering scalable, secure, and user-friendly interfaces and workflows across complex
Qualifications
- 10+ years of ServiceNow platform experience, with a proven record architecting enterprise ITSM implementations and leading large-scale digital transformation programs.
- Hands-on design and implementation experience with Now Assist, AI Agents, and conversational AI solutions, including governance considerations.
- Proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, ACLs), Flow Designer, App Engine, and IntegrationHub orchestration.
Responsibilities
- Architect and evolve the ServiceNow platform while aligning with ITIL v4 standards.
- Lead governance, upgrade roadmaps, and lifecycle management for ITSM Pro and related modules.
- Design intuitive portals and workspaces using Employee Centre, Service Portal, and UI Builder to enhance self-service and usability.
- Integrate ServiceNow with Azure DevOps, IAM, ITOM, and third-party systems using IntegrationHub and REST/SOAP APIs.
Skills
Tools
Job description
Randstad Technologies Recruitment is seeking an experienced ServiceNow Architect to lead the design, governance, and evolution of an enterprise-grade ServiceNow ecosystem. The role focuses on integrating AI technologies, modern portals, and multi-system automation to improve service delivery and employee experiences.
The candidate will drive platform strategy, upgrade roadmaps, and guardrails, while delivering scalable, secure, and user-friendly interfaces and workflows across complex
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