ServiceNow ITOM Specialist: Cloud, CMDB & Discovery

Opus Recruitment Solutions Limited; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Opus Recruitment Solutions Limited is seeking an experienced ServiceNow ITOM Technical Consultant to deliver and optimize ITOM solutions across complex cloud and on-premise environments. The role emphasizes hands-on implementation, consulting, and close collaboration with clients.

You will work on Event Management, Discovery, Service Mapping and CMDB, with AWS integrations and serverless tech. Strong focus on data quality, IRE, ACC and HLA to ensure accurate configuration items and reliable

Qualifications

• Hands-on ServiceNow ITOM implementation experience
• Expertise in Event Management, Discovery, Service Mapping and CMDB
• Experience integrating AWS services, Lambda and serverless architectures
• Knowledge of Health Log Analytics (HLA) and ACC
• Strong understanding of IRE and ServiceNow data quality principles

Responsibilities

• Deliver and enhance ServiceNow ITOM solutions across complex infrastructures.
• Configure Event Management to improve alert quality and visibility.
• Implement Discovery and Service Mapping across traditional, containerised, and ephemeral environments.
• Support CMDB accuracy, reconciliation, and duplicate CI resolution.
• Configure integrations between AWS and ServiceNow including Service Graph Connector.
• Integrate monitoring and event sources into the ServiceNow platform.
• Support design, configuration, testing and deployment activities.

Skills

ServiceNow ITOM

Event Management

Discovery

Service Mapping

CMDB

AWS integrations

Lambda/serverless

Health Log Analytics

Agent Client Collector

IRE/data quality

Job description

Opus Recruitment Solutions Limited is seeking an experienced ServiceNow ITOM Technical Consultant to deliver and optimize ITOM solutions across complex cloud and on-premise environments. The role emphasizes hands-on implementation, consulting, and close collaboration with clients.

You will work on Event Management, Discovery, Service Mapping and CMDB, with AWS integrations and serverless tech. Strong focus on data quality, IRE, ACC and HLA to ensure accurate configuration items and reliable