Senior Service Manager - UK & Overseas Operations

Visum Recruitment Ltd; Greater Manchester; Presencial; GBP 50.000 - 70.000; Jornada completa

Descripción de la vacante

Visum Recruitment Ltd is seeking a Service Manager to lead a nationwide team of Service Engineers and Administrators, reporting to the General Manager. The role is predominantly office-based with travel to customer sites across the UK.

You will manage service activities UK-wide and overseas, maintain strong customer relationships, oversee SLAs and KPIs, prepare technical quotations for contract customers, drive process improvements and resolve escalations.

Responsabilidades

• Leading and developing a nationwide team of Service Engineers and Administrators
• Managing service activities across the UK
• Maintaining strong customer relationships and ensuring high service standards
• Overseeing SLAs, KPIs and service performance
• Supporting engineers and preparing technical quotations for contract customers
• Driving process improvements and departmental growth
• Managing escalations and resolving complex customer issues

Descripción del empleo

Visum Recruitment Ltd is seeking a Service Manager to lead a nationwide team of Service Engineers and Administrators, reporting to the General Manager. The role is predominantly office-based with travel to customer sites across the UK.

You will manage service activities UK-wide and overseas, maintain strong customer relationships, oversee SLAs and KPIs, prepare technical quotations for contract customers, drive process improvements and resolve escalations.