National Service Operations Leader – Engineering

Technical Network; Wakefield; On-site; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Benefits

Bonus

Job summary

Technical Network in the United Kingdom seeks a dynamic Head of Service Operations to lead a national on-site service division within a fast-paced engineering environment. This senior role directs strategic direction, operational performance and commercial success of UK-wide mobile service operations, overseeing field engineers, maintenance, project delivery and customer service.

You will drive safety, continuous improvement and profitability, build high-performing teams, and partner with

Qualifications

• Significant senior management experience within industrial services, hydraulics, fluid power or engineering.
• Proven leadership of national service operations.
• Experience managing large engineering teams.
• Strong commercial and financial management capability.
• Experience delivering operational transformation and continuous improvement.

Responsibilities

• Develop and implement the strategic vision for the service operations division in line with business growth objectives.
• Lead all aspects of mobile service operations, ensuring safe, effective and profitable delivery of customer contracts.
• Manage field service engineers, project engineers and third-party contractors.
• Oversee national scheduling, resource planning and mobilisation.
• Support planned maintenance, emergency response, shutdown support and project delivery.
• Drive operational excellence through continuous improvement, standardisation and innovation.
• Deliver agreed revenue, margin and profitability targets.
• Monitor financial performance, labour utilisation and operational costs.
• Support pricing strategy, contract negotiations and major customer tenders.
• Act as senior operational contact for key national accounts.
• Build strong relationships with customers, suppliers and industry partners.
• Champion health, safety, quality and compliance across all service activities.
• Lead, coach and develop a high-performing team.
• Support technical problem solving and engineering best practice.
• Introduce dashboards, KPIs, SOPs and improvement initiatives to enhance performance.

Skills

Senior leadership

Service operations

Industrial engineering

Commercial acumen

People management

Job description

Technical Network in the United Kingdom seeks a dynamic Head of Service Operations to lead a national on-site service division within a fast-paced engineering environment. This senior role directs strategic direction, operational performance and commercial success of UK-wide mobile service operations, overseeing field engineers, maintenance, project delivery and customer service.

You will drive safety, continuous improvement and profitability, build high-performing teams, and partner with