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The Selection Partnership Ltd.; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

The Selection Partnership Ltd. is seeking a hands-on Senior Engineer / Service Manager in London to lead service operations across multiple sites, own the service desk, and drive a first-class client experience.

You will manage a field service team, coordinate maintenance, and ensure SLA adherence while building preventive maintenance plans and optimizing parts flow. This role requires a UK-based candidate with a driving licence and a flexible hybrid work setup, including two days at Head Office.

Qualifications

• Proven experience in a service management or field operations role, preferably in vending, catering equipment, or similar industries.
• Solid technical understanding of vending machines, refrigeration units, or electromechanical systems.
• Experience managing technical teams and coordinating service across multiple sites.

Responsibilities

• Own the service desk, leading a responsive team that handles client requests, breakdowns, and maintenance queries promptly.
• Lead, coach, and schedule a team of field service engineers, ensuring SLAs are met.
• Analyze metrics like response times and first-time fix rates to drive improvements.
• Develop preventive and corrective maintenance schedules to keep machines running smoothly.
• Ensure spare parts flow supporting fast repairs and lean stockholding.
• Be the go-to person for escalated client issues with confidence and care.
• Create and refine processes to deliver consistently excellent service.
• Collaborate with sales and operations to align service strategy with business direction.
• Report on performance, productivity, and client feedback to raise the bar.

Skills

Leadership

Team management

Communication

Problem solving

Driving licence

MS Office

Tools

MS Office

Service management software

Job description

My client is a leading specialist in the installation, service and maintenance of special purpose machinery across London.

They are looking for a ‘’hands-on’’ Senior Engineer / Service Manager to take charge of their service operations and make sure every client, every machine, and every engineer is set up to succeed. You’ll lead a team of field service engineers, own the service desk, and be the driving force behind a service experience their clients genuinely respect. If you love solving problems, building great teams, and seeing the direct impact of your work, this is a role where you can make your mark.

It’s a varied, on-the-move role: expect a mix of time out in the field alongside your team, a minimum of two days a week at Head Office, and the flexibility to work from home as required.

Responsibilities

• Own the service desk, leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally.
• Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs.
• Dig into the numbers, track response times, first-time fix rates, and downtime, then turn insights into real improvements.
• Build smart preventive and corrective maintenance schedules that keep machines running and clients happy.
• Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding.
• Be the go‑to person for escalated client issues, resolving them with confidence and care.
• Create and refine the processes that help your team deliver consistently excellent service.
• Partner closely with sales and operations to keep service strategy aligned with where the business is heading.
• Report on performance, productivity, and client feedback — and use it to keep raising the bar.
• Champion health and safety standards across the team, every day.

Requirements

• Proven experience in a service management or field operations role, vending, catering equipment, or similar industries preferred.
• Solid technical understanding of vending machines, refrigeration units, or electromechanical systems.
• A track record of managing technical teams and coordinating service across multiple sites.
• Confident with service management software and the MS Office Suite.
• Strong leadership, organisation, and communication skills — you can rally a team and win over a room.
• Confident presenting to senior management and clients alike.
• A calm head under pressure and the ability to juggle competing priorities.
• A full, valid driving licence, you’ll be visiting client sites from time to time.

This is a role with real ownership, you’ll shape how our service function runs, mentor a talented engineering team, and see your decisions play out in happier clients and smoother operations. Alongside a competitive salary and bonus scheme, you’ll be joining a business that’s growing and invested in doing service right. Applicants will be required to drive for company purposes and therefore require a clean and valid driving licence.

You must be UK based and have full right to work in the UK.

Visa sponsorship is not available at any time.