Senior Service Manager – North Tyneside (Supported Living)

Lifeway’s Group; North Tyneside; Remote; GBP 35,000 - 52,000; Full time

Job summary

Lifeways Group is seeking a Service Manager to cover our supported living services in North Tyneside, overseeing Emery Court and Cleveland Road. You’ll lead with warmth and drive, supporting your team to deliver person-centred care and help people we support live with independence and dignity in their own homes.

You’ll inspire your staff, ensure high-quality care, safety, and continuous improvement across the services, and build strong relationships with families and communities.

Qualifications

• A minimum Level 3 qualification in Health & Social Care (Level 5 desirable or working towards it).
• Strong experience in operational and people management.
• A valid UK driver’s licence and willingness to travel locally.
• A genuine passion for quality care – and the ability to lead by example.

Responsibilities

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• Oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities.

Skills

Operational management

People management

Driving licence

Education

Health & Social Care Level 3

Health & Social Care Level 5 (desirable)

Job description

Lifeways Group is seeking a Service Manager to cover our supported living services in North Tyneside, overseeing Emery Court and Cleveland Road. You’ll lead with warmth and drive, supporting your team to deliver person-centred care and help people we support live with independence and dignity in their own homes.

You’ll inspire your staff, ensure high-quality care, safety, and continuous improvement across the services, and build strong relationships with families and communities.