Service Manager - North Tyneside

Lifeway’s Group; North Tyneside; Remote; GBP 35,000 - 52,000; Full time

Job summary

Lifeways Group is seeking a Service Manager to cover our supported living services in North Tyneside, overseeing Emery Court and Cleveland Road. You’ll lead with warmth and drive, supporting your team to deliver person-centred care and help people we support live with independence and dignity in their own homes.

You’ll inspire your staff, ensure high-quality care, safety, and continuous improvement across the services, and build strong relationships with families and communities.

Qualifications

• A minimum Level 3 qualification in Health & Social Care (Level 5 desirable or working towards it).
• Strong experience in operational and people management.
• A valid UK driver’s licence and willingness to travel locally.
• A genuine passion for quality care – and the ability to lead by example.

Responsibilities

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• Oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities.

Skills

Operational management

People management

Driving licence

Education

Health & Social Care Level 3

Health & Social Care Level 5 (desirable)

Job description

Service Manager -North Tyneside

We are looking for a Service Manager to cover our supported living services in North Tyneside. The role oversees Emery Court, a supported living flat scheme with 10 self-contained apartments and two onsite bungalows, and Cleveland Road, which currently supports three gentlemen, with an additional single-person service expected to join the portfolio in the near future.

You'll have the support of our dedicated Area Manager and Regional Director, while still having the freedom to lead with your own style, focusing on achieving the best outcomes for the people we support and for your staff teams.

We're looking for an experienced, passionate manager who:

• Leads with positivity, compassion, and confidence.
• Inspires their team to deliver outstanding, person-centred support.
• Drives quality, safety, and continuous improvement across all services.

Every day, you'll make a difference - ensuring the people we support live with independence, dignity, and purpose in their own homes.

In this role, you will:

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You'll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You'll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver's licence and willingness to travel locally
• A genuine passion for quality care - and the ability to lead by example

We're looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we'd love to welcome you to the team.

Why Join Lifeways?

At Lifeways, you'll be part of one of the UK's leading providers of specialist support for people with learning disabilities, autism, mental health needs, brain injuries, and complex care needs.

We offer:

• Leadership development and career progression opportunities
• Matched company pension scheme
• Wellbeing and mental health support