Service Manager - North Tyneside

Lifeways; North Shields; À distance; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Leadership development

Matched pension scheme

Wellbeing support

Recognition and rewards

Stream financial wellbeing tools

CHOICE Rewards discounts

Résumé du poste

Lifeways is seeking an experienced Service Manager to oversee supported living services across Bluebell Court, Hornsby Court and Elsdon Avenue in North Tyneside. The role focuses on providing person-centred care, leading teams, and delivering quality outcomes in a multi-site setting.

You will manage 1:1 and 2:1 staffing models, ensure safety and quality standards, and work with the Area Manager and Regional Director to drive continuous improvement.

Qualifications

• Level 3 Health & Social Care required (Level 5 desirable).
• Proven experience in operational and people management.
• Valid UK driving licence and willingness to travel locally.
• Genuine passion for quality care and leading by example.

Responsabilités

• Lead and develop your team to deliver outstanding, person-centred support across the living services.
• Oversee delivery of high-quality care for individuals with learning disabilities, autism, and complex needs.
• Drive service improvements, quality standards, safety, and compliance.
• Build strong relationships with families and communities to support independence and dignity.

Connaissances

People management

Operational management

Driver's licence

Quality focus

Formation

Health & Social Care Level 3

Health & Social Care Level 5 (desirable)

Description du poste

Service Manager -North Tyneside

We are looking for a passionate and experienced Service Manager to oversee our supported living services at Bluebell Court, Hornsby Court and Elsdon Avenue.

Bluebell Court is a supported living service comprising 16 self‑contained flats, supporting a mix of male and female adults, many of whom live independently while requiring varying levels of support. Some individuals present challenging behaviours and require person‑centred. The service delivers 391 commissioned support hours per week.

Hornsby Court supports two gentlemen and provides 69 commissioned support hours per week, helping individuals to maintain independence and achieve their personal goals.

Elsdon Avenue is a single‑person supported living service supporting an individual with challenging behaviours, requiring a proactive and positive approach to support delivery.

Across the portfolio, support is delivered through a combination of 1:1 and 2:1 staffing arrangements, tailored to the needs of each individual.

You’ll have the support of a dedicated Area Manager and Regional Director while having the autonomy to lead your services, develop your teams, and drive outstanding outcomes for the people we support.

We’re looking for an experienced, passionate manager who:

• Leads with positivity, compassion, and confidence.
• Inspires their team to deliver outstanding, person‑centred support.
• Drives quality, safety, and continuous improvement across all services.

Every day, you’ll make a difference — ensuring the people we support live with independence, dignity, and purpose in their own homes.

In this role, you will:

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high‑quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

At Lifeways, you'll be part of one of the UK's leading providers of specialist support for people with learning disabilities, autism, mental health needs, brain injuries and complex care needs.

We offer:

• Leadership development and career progression opportunities
• Matched company pension scheme
• Wellbeing and mental health support
• Recognition and reward programmes
• Access to Stream financial wellbeing tools
• Discounts on shopping, travel, technology and more through CHOICE Rewards

Our values guide everything we do: Caring, Honest, One Team, Innovative, Courageous and Equal.

Join us and make a real difference every day, leading services that empower people to live with independence, dignity and purpose.