Senior Service Designer - User-Centred, Collaborative & Flexible

Mercator Group; Crowborough; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Above market rate

25 days holiday per year (plus bank

p

Job summary

Mercator Group in the United Kingdom is seeking a dynamic Service Designer to design coherent, integrated service offerings based on user needs and define design strategy for a set of services. You will work in a multidisciplinary team with Researchers, Designers and Developers to deliver world-class, user-centred services.

The role involves planning user research and usability testing, mapping journeys and blueprints, prototyping services, collaborating with stakeholders across teams, and

Qualifications

• Ability to design complexity out of services.
• Experience designing digital products and/or services and planning service design project engagements.
• Experience planning and running workshops with stakeholders, end users and/or front-line service providers.
• Solid understanding of user research methods and practice, and ability to use metrics and user feedback to refine services.

Responsibilities

• Understand user needs and create user journeys for complex systems.
• Identify where separate interactions form a single service and design cohesive journeys.
• Analyse failure within services and propose design improvements.
• Develop future service propositions that deliver on policy intentions.
• Plan user research and usability testing, observe sessions, and analyse results.

Skills

Service design

Stakeholder engagement

User research

Workshops

Agile environment

Communication skills

Team collaboration

HTML basics

Leadership

Education

Design degree

Tools

HTML

CSS

Job description

Mercator Group in the United Kingdom is seeking a dynamic Service Designer to design coherent, integrated service offerings based on user needs and define design strategy for a set of services. You will work in a multidisciplinary team with Researchers, Designers and Developers to deliver world-class, user-centred services.

The role involves planning user research and usability testing, mapping journeys and blueprints, prototyping services, collaborating with stakeholders across teams, and