Service Designer

RedRock Consulting; Newcastle upon Tyne; Hybrid; GBP 92,000 - 129,000; Full time

Job summary

A dynamic consulting firm in the UK is looking for an experienced Service Designer to help shape and improve end-to-end services that meet real user needs. The role involves collaboration with multidisciplinary delivery teams and requires strong skills in service mapping, journey mapping, and user-centred design methods. Excellent communication and stakeholder engagement skills are essential. This position is contract-based, inside IR35, with hybrid working options.

Qualifications

• Proven experience working as a Service Designer within multidisciplinary teams.
• Strong experience with service mapping, journey mapping, and service blueprinting.
• Ability to work closely with product, delivery, and technical teams.
• Ability to work closely with product, delivery, and technical teams.
• Excellent facilitation, communication, and stakeholder engagement skills.

Responsibilities

• Help shape and improve end-to-end services that meet real user needs.
• Collaborate with product, delivery, and technical teams.

Skills

Service Design

Service Mapping

Journey Mapping

User-Centred Design Methods

Stakeholder Engagement

User-centred design

Stakeholder engagement

Facilitation

Communication

Job description

Service Designer | Contract | Inside IR35 | Hybrid / UK

We are looking for an experienced Service Designer to join a multidisciplinary delivery team, helping shape and improve end-to-end services that meet real user needs.

Key Skills & Experience

• Proven experience working as a Service Designer within multidisciplinary teams
• Strong experience with service mapping, journey mapping, and service blueprinting
• Experience applying user-centred design methods
• Ability to work closely with product, delivery, and technical teams
• Excellent facilitation, communication, and stakeholder engagement skills