Senior Service Designer — Flexible Gov, User-Centred Impact

Methods Business and Digital Technology; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Wellness programme

Flexible working (home/office)

Pension Salary Exchange (4% employer)

Life Assurance 4x base salary

Private Medical Insurance (non-contrib

Travel insurance

Discretionary company bonus

Volunteer days – 2 paid days/year

Job summary

Methods Business and Digital Technology Limited is seeking a Service Designer to design public-sector services, advocate for user needs and map journeys within a multidisciplinary team. You will create service blueprints, influence decisions with persuasive storytelling, and work with government standards and research to improve government services.

Successful candidates will operate in a hybrid UK-based setup, collaborating across government projects, mentoring junior colleagues, and

Qualifications

• Passion for service design with strong communication skills.
• Ability to translate user needs into accessible services.
• Experience running workshops and collaborating with multidisciplinary teams.
• Understanding technology constraints and design impact.
• Experience working in Agile environments.

Responsibilities

• Design services consistent with government standards and user needs.
• Create service maps, blueprints, and user journeys.
• Collaborate with multidisciplinary teams and researchers.
• Communicate concepts clearly to stakeholders and users.
• Support and mentor junior team members in the design community.

Skills

Design storytelling

User-centred design

Workshop facilitation

Communication of abstract concepts

Agile environment

Collaborative teamwork

Tools

GDS GOV.UK style guide

Job description

Methods Business and Digital Technology Limited is seeking a Service Designer to design public-sector services, advocate for user needs and map journeys within a multidisciplinary team. You will create service blueprints, influence decisions with persuasive storytelling, and work with government standards and research to improve government services.

Successful candidates will operate in a hybrid UK-based setup, collaborating across government projects, mentoring junior colleagues, and