Senior Service Designer — Public Sector & Design Sprints

Netcompany; Ledston; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

25 days’ holiday

Private Medical Health care via Vitaly

Pension contribution

Life Assurance

Professional certifications supported

Employee Discounts

Job summary

Netcompany is seeking a Senior Service Designer to deliver high profile digital products and services for the UK market, including public sector clients. You will span user, technical and business operations to create end-to-end services that meet user needs and drive business impact.

You will lead design workshops, build strong client relationships, work in agile multi-disciplinary teams, and help define vision and outcomes for products and programmes, while supporting learning and development

Qualifications

• Lead and coach team members to deliver outstanding digital services.
• Work in agile, multi-disciplinary delivery teams on large and complex transformations.
• Build strong client relationships and collaborate across teams to meet tight timescales.
• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments.
• Communicate complex business and technical challenges clearly to all audiences.

Responsibilities

• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user, business needs and requirements and the wider operational and organisation context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
• Help to define vision and outcomes for products, services and programmes
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users

Skills

Service design

Stakeholder management

Agile delivery

Public sector experience

Job description

Netcompany is seeking a Senior Service Designer to deliver high profile digital products and services for the UK market, including public sector clients. You will span user, technical and business operations to create end-to-end services that meet user needs and drive business impact.

You will lead design workshops, build strong client relationships, work in agile multi-disciplinary teams, and help define vision and outcomes for products and programmes, while supporting learning and development