Senior Service Designer

Service Design Jobs; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Netcompany is seeking a Senior Service Designer to deliver high-profile digital products and services for major UK clients and public sector organisations.

You will work with market-leading technologies, spanning user, technical and business operations to meet user needs, deliver impact and benefit society. The role emphasizes collaboration, rapid prototyping, and aligning design outcomes with strategic goals.

Qualifications

• Experience leading and coaching design teams to deliver digital services.
• Experience delivering in agile, multi-disciplinary delivery teams on large transformation projects.
• Aptitude for building strong client relationships and collaborating across teams.
• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments.
• Able to communicate complex business and technical challenges clearly to different audiences.

Responsibilities

• Lead and coach team members in designing high-profile digital services.
• Work within agile, multi-disciplinary delivery teams on transformation projects.
• Build and maintain strong client relationships and act as a key contact in delivery teams.
• Deliver in the UK public sector, conforming to GDS standards and Service Standard Assessments.
• Define outcomes and vision for products and services; run design workshops and sprints.
• Create design concepts and service blueprints end-to-end.
• Analyse user needs and business objectives in complex service areas.
• Prototype and test digital solutions rapidly with users.

Skills

Senior service designer

Agile delivery

Client relationships

GDS standards

Stakeholder management

Job description

Job Description
Role Description

As a Senior Service Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.

You will work with market leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver business impact and benefit society.

Key Responsibilities:

• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user, business needs and requirements and the wider operational and organisation context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
• Help to define vision and outcomes for products, services and programmes
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users

Qualifications

• You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
• You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
• You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
• You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions