Senior Service Designer — End-to-End Digital Services (Flexible)

Lbbd; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

Barking & Dagenham Council is seeking an experienced Senior Service Designer to lead service design across complex digital transformation projects. You will work with residents, staff and partners to ensure digital products, processes and policies come together to deliver accessible, effective services.

You will plan research, map journeys, blueprint services and prototype solutions, using evidence to identify needs and drive practical improvements.

Qualifications

• At least three years’ experience in service design or equivalent relevant experience.
• Strong experience designing and improving end-to-end digital services.
• Practical knowledge of discovery, user research, journey mapping, service blueprinting, prototyping and evaluation.
• Experience working with agile multidisciplinary teams.
• Strong facilitation, communication and stakeholder-management skills.
• The ability to turn complex and ambiguous challenges into clear, practical opportunities.
• A commitment to accessibility, inclusion and evidence-led design.

Responsibilities

• Lead service design across complex digital projects, from discovery through to implementation and evaluation.
• Plan and deliver research, journey mapping, service blueprinting, co-design and prototyping.
• Use qualitative and quantitative evidence to identify needs and shape practical solutions.
• Work within agile multidisciplinary teams and apply GDS standards and user-centred design principles.
• Facilitate workshops with residents, staff and partners, building shared understanding and challenging assumptions.
• Support teams to test, implement and continuously improve services.
• Coach colleagues and help strengthen service design capability across the Council.

Skills

Service design

End-to-end digital services

Discovery

User research

Journey mapping

Service blueprinting

Protototyping

Evaluation

Agile teams

Facilitation

Stakeholder management

Accessibility

Evidence-led design

Job description

Barking & Dagenham Council is seeking an experienced Senior Service Designer to lead service design across complex digital transformation projects. You will work with residents, staff and partners to ensure digital products, processes and policies come together to deliver accessible, effective services.

You will plan research, map journeys, blueprint services and prototype solutions, using evidence to identify needs and drive practical improvements.