Hybrid Service Designer for Public Services

Service Design Jobs; Catford; Hybrid; GBP 57,000 - 59,000; Full time

Benefits offered by this job

Generous holiday allowance

Local Government Pension scheme

Flexible working

Season ticket and bicycle loans

Staff discounts

Supportive staff networks

Job summary

Lewisham Council is seeking a Service Designer to lead user-centred design and improvement of complex, end-to-end services across the council. You will join a multidisciplinary team and shape improvements with clear measures of success.

You will plan design research, map journeys, explore opportunities, and develop practical, testable solutions that align with business objectives and accessibility standards.

Qualifications

• Experience leading complex service discovery and redesign.
• Ability to map end-to-end journeys and test improvements.
• Commitment to accessible, inclusive services.

Responsibilities

• Lead defined areas of service discovery and redesign across council services.
• Plan and conduct design research, map journeys, analyse evidence.
• Develop improvements with measurable outcomes and practical delivery.
• Create design artefacts and recommendations for senior decision-making.

Skills

Facilitation

Problem-solving

Systems thinking

Design research

Stakeholder engagement

Education

Degree-level qualification in Service Design

Job description

Lewisham Council is seeking a Service Designer to lead user-centred design and improvement of complex, end-to-end services across the council. You will join a multidisciplinary team and shape improvements with clear measures of success.

You will plan design research, map journeys, explore opportunities, and develop practical, testable solutions that align with business objectives and accessibility standards.