Senior Service Designer

Lbbd; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

Barking & Dagenham Council is seeking an experienced Senior Service Designer to lead service design across complex digital transformation projects. You will work with residents, staff and partners to ensure digital products, processes and policies come together to deliver accessible, effective services.

You will plan research, map journeys, blueprint services and prototype solutions, using evidence to identify needs and drive practical improvements.

Qualifications

• At least three years’ experience in service design or equivalent relevant experience.
• Strong experience designing and improving end-to-end digital services.
• Practical knowledge of discovery, user research, journey mapping, service blueprinting, prototyping and evaluation.
• Experience working with agile multidisciplinary teams.
• Strong facilitation, communication and stakeholder-management skills.
• The ability to turn complex and ambiguous challenges into clear, practical opportunities.
• A commitment to accessibility, inclusion and evidence-led design.

Responsibilities

• Lead service design across complex digital projects, from discovery through to implementation and evaluation.
• Plan and deliver research, journey mapping, service blueprinting, co-design and prototyping.
• Use qualitative and quantitative evidence to identify needs and shape practical solutions.
• Work within agile multidisciplinary teams and apply GDS standards and user-centred design principles.
• Facilitate workshops with residents, staff and partners, building shared understanding and challenging assumptions.
• Support teams to test, implement and continuously improve services.
• Coach colleagues and help strengthen service design capability across the Council.

Skills

Service design

End-to-end digital services

Discovery

User research

Journey mapping

Service blueprinting

Protototyping

Evaluation

Agile teams

Facilitation

Stakeholder management

Accessibility

Evidence-led design

Job description

We are looking for an experienced Senior Service Designer to join our multidisciplinary Insight & Innovation team.You will lead service design across digital transformation projects, helping teams understand user needs and improve services from end to end. Working alongside developers, delivery managers, user researchers, data specialists and operational teams, you will ensure that digital products, processes, systems and policies come together to create accessible and effective experiences for residents.Projects could include improving how residents apply for financial support, report a problem or access services for children and families.

Special requirements for this post

What you will do

• Lead service design across complex digital projects, from discovery through to implementation and evaluation.
• Plan and deliver research, journey mapping, service blueprinting, co-design and prototyping.
• Use qualitative and quantitative evidence to identify needs and shape practical solutions.
• Work within agile multidisciplinary teams and apply GDS standards and user-centred design principles.
• Facilitate workshops with residents, staff and partners, building shared understanding and challenging assumptions.
• Support teams to test, implement and continuously improve services.
• Coach colleagues and help strengthen service design capability across the Council.

About you

About youYou will have:

• At least three years’ experience in service design or equivalent relevant experience.
• Strong experience designing and improving end-to-end digital services.
• Practical knowledge of discovery, user research, journey mapping, service blueprinting, prototyping and evaluation.
• Experience working with agile multidisciplinary teams.
• Strong facilitation, communication and stakeholder-management skills.
• The ability to turn complex and ambiguous challenges into clear, practical opportunities.
• A commitment to accessibility, inclusion and evidence-led design.

About us

Barking & Dagenham is changing. It Starts Here.Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here.Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes.We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity.Over the past few years, we’ve been working hard to improve how we deliver services and support our community.From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.#ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham.As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional trainingand career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.

Additional Information

We’re committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support at any stage, please contact the Hiring Manager to discuss your needs.