Service Designer: Lead End-to-End Service Redesign (Hybrid)

Lewisham; Catford; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Generous holiday allowance

Local Government Pension scheme

Flexible working

Season ticket and bicycle loans

Staff discounts including local gym

Job summary

Lewisham Council is seeking a Service Designer to lead user-centred design and improvement across services. You will conduct design research, map end-to-end journeys, and collaborate to identify opportunities, simplify services, and test improvements with clear success measures.

You will work in a multidisciplinary team, bring facilitation and systems thinking skills, and develop practical, deliverable design artefacts for senior stakeholders.

Qualifications

• Degree-level qualification in Service Design or related field.
• Experience in leading complex service discovery and redesign is desirable.
• Experience in local government or complex service environments is welcome.

Responsibilities

• Lead defined areas of service discovery and redesign across council services.
• Plan and conduct design research, gather evidence, map end-to-end journeys across channels.
• Identify opportunities, simplify services and develop testable improvements with measurable outcomes.
• Create clear design artefacts and recommendations to support senior decision-making and strengthen practice.

Skills

Service design

Facilitation

Systems thinking

Design research

Stakeholder engagement

Education

Degree in Service Design or related

Job description

Lewisham Council is seeking a Service Designer to lead user-centred design and improvement across services. You will conduct design research, map end-to-end journeys, and collaborate to identify opportunities, simplify services, and test improvements with clear success measures.

You will work in a multidisciplinary team, bring facilitation and systems thinking skills, and develop practical, deliverable design artefacts for senior stakeholders.