Senior Service Designer

IFS; Staines-upon-Thames; On-site; GBP 50,000 - 85,000; Full time

Job summary

An established industry player is on the lookout for a talented Service Designer to join their innovative Platform Delivery team. This role offers a unique opportunity to shape the end-to-end service design for cloud services, ensuring a customer-centric approach while navigating complex technical landscapes. With a commitment to flexibility and collaboration, the company fosters an inclusive environment where diverse perspectives are valued. Join a winning team dedicated to making a positive impact through cutting-edge AI technology and exceptional service design. If you are passionate about creating outstanding customer experiences and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in Service Design within a SaaS environment.
• Proficient in creating service blueprints and customer journey maps.
• Strong communication skills to articulate complex concepts clearly.

Responsibilities

• Define end-to-end service design for cloud services.
• Collaborate with teams to ensure customer-focused service designs.
• Lead design workshops and shape service design documentation.

Skills

Service Design

SaaS Software

Customer Journey Mapping

Agile Development

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree in Design or related field

Tools

Kubernetes

Azure

CI/CD

Job description

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking a talented and experienced Service Designer to join our Platform Delivery team. As a Service Designer, you will be responsible for defining the end-to-end service design for new or existing cloud services.

Working with the business and technical teams to obtain input and sign-off requirements to ensure the Customer experience is aligned with strategy. You will collaborate with cross-functional teams to understand customer needs, create user-centered service designs, and provide an exceptional end-to-end experience for our customers. This role requires a strong understanding of SaaS software, technical infrastructure, and emerging technologies, such as Kubernetes, Azure, and CI/CD, to effectively address the challenges of designing services in a complex technical landscape.

Tasks include but are not limited to:

1. End-to-End customer journey design of new or changed business services
2. Ensure customer focus within all service designs
3. Ensure that the technical and business requirements are fully captured, understood, agreed upon, consistent, and communicated according to the service strategy
4. Identification of opportunities to create a standardized capability that can be reused
5. Owner of the service design documentation to ensure there is one version of the truth
6. Work with the Business Process Owners, and stakeholders to shape the design
7. Lead design workshops
8. Provide guidance to Business Process Owners and stakeholders to ensure requirements are defined, meet the needs of the business, and are ready for development
9. Adhere to and guide the business to comply with the agreed design principles

Qualifications

1. At least 5 years of experience as a Service Designer in a SaaS software environment, with a focus on designing services around complex technical solutions
2. Ability to create compelling design artifacts, including service blueprints, customer journey maps, wireframes, and prototypes
3. Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts in a clear and concise manner
4. Experience working in an Agile development environment is preferred.
5. Experience in coaching teams in design requirements
6. Strong team player and ability to work with global teams
7. Excellent interpersonal skills and the ability to manage multiple tasks simultaneously

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.