Senior Service Designer

JR United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading public sector organization in the UK is seeking a Senior Service Designer to support a vital digital transformation programme. The role involves leading service design activities, mentoring junior staff, and collaborating with various teams to ensure successful service transitions in a secure environment.

Qualifications

• Proven service design expertise with a strong user focus.
• Experience in Agile and ITIL environments.

Responsibilities

• Lead service design activities and mentor junior team members.
• Design user-focused services that meet programme goals.
• Collaborate with technical and operational teams.

Skills

Leadership

Mentoring

Stakeholder Engagement

Agile

ITIL

Service Design

Job description

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We are working with a confidential public sector organisation seeking a Senior Service Designer to support a major digital transformation programme within a secure, high-profile environment. You will help shape and transition critical national services as part of a cross-functional team within a digital and data-driven directorate.

Key Responsibilities:

1. Lead service design activities and mentor junior team members
2. Design user-focused services that meet programme goals
3. Collaborate with technical and operational teams to support service transition
4. Promote Agile, ITIL 4, and continual improvement practices
5. Clearly document design decisions and risks
6. Apply proven service design expertise with a strong user focus
7. Work effectively in Agile and ITIL environments
8. Exhibit strong leadership, mentoring, and stakeholder engagement skills
9. Understand project delivery frameworks (e.g., PRINCE2)

We can only consider applications from individuals eligible to work in the UK. This position requires additional checks to ensure access to the site as needed.

For more information, please contact Marika Powell at ARM on 02392 228232 or email your CV and covering letter to [emailprotected].