Senior Service Designer

TN United Kingdom; United Kingdom; Remote; GBP 35,000 - 65,000; Full time

Job summary

An innovative consultancy seeks a talented service designer to lead the development of user-centred public services. This role involves creating design solutions that meet user needs while navigating complex policy areas. Join a rapidly expanding startup that values personal growth and offers a flexible work environment. You will have the opportunity to mentor multidisciplinary teams and advocate for best practices in design, ensuring services meet government standards. If you're passionate about making a difference and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Private Medical Insurance

Company Pension Plan

25 Days Annual Leave

Employee Referral Program

Flexible Work Environment

Access to Perkbox

Choice of Device (PC or Mac)

Opportunities for Career Advancement

Qualifications

• Experience in designing public services and navigating complex areas.
• Ability to mentor teams in user-centred approaches.

Responsibilities

• Lead design concepts and service blueprints to define customer journeys.
• Collaborate with teams to implement best practices in user-centred design.

Skills

User-Centred Design

Service Design

Mentoring

Public Services Design

Stakeholder Management

Prototyping

GDS Experience

Accessibility Understanding

Education

Experience in Service Design

Experience in Public Services

Job description

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Location: Remote - mostly remote with adhoc travel to London

Work Pattern: Fixed Term Contract

Security Clearance: must hold active SC Clearance

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Key Responsibilities:

• Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.
• Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.
• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change.
• Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy.
• Lead on design workshops and design sprints with the team, senior stakeholders and users.
• Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.
• Rapidly design and test digital prototypes with service users.
• Drive awareness of service performance through data and influence the implementation of evidence-based improvements.
• Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties.
• Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance.

Requirements:

• Good experience in designing end-to-end public services and navigating complex policy and operational areas.
• Experience supporting a team to effectively deliver change.
• Experience creating, facilitating, delivering and embedding appropriate approaches to service design.
• Experience mentoring multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services.
• Understanding of what good public services look like and how to design and prototype them in an inclusive, accessible way.
• GDS experience.
• Experience and/or understanding of working in highly regulated environments.
• Understanding of security, accessibility, version control and hosting.
• Experience designing at scale.

Benefits:

• Join a rapidly expanding startup where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.
• Receive private medical insurance through Aviva.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
• Participate in a generous employee referral program.
• A highly collaborative and collegial environment with opportunities for career advancement.
• Be encouraged to take bold steps and embrace a mindset of experimentation.
• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.