Senior Service Designer- SC Cleared

JR United Kingdom; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a Senior Service Designer to enhance their User-Centred Design practice. This role offers an exciting opportunity to lead impactful projects, collaborating with diverse stakeholders across public and private sectors. You'll be instrumental in shaping service design strategies, mentoring junior team members, and driving business development initiatives. With flexible working options and a competitive salary, this position is perfect for those eager to make a significant impact in the design community.

Benefits

Flexible working structure

Cycle to Work scheme

Pension contributions

Life insurance

Private healthcare

Choice of MacBook or Windows laptop

Annual performance-related bonus

Opportunities to work on diverse projects

Qualifications

• Proven experience in service design within agile teams.
• Ability to manage complex projects and stakeholder dynamics.

Responsibilities

• Lead user-centred design activities and manage stakeholder communications.
• Contribute to business growth through effective service design proposals.

Skills

Stakeholder Management

Service Design

Agile Methodologies

Communication Skills

Facilitation Skills

Job description

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Senior Service Designer - SC Cleared, London

Client: Mastek

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Mastek is seeking a Senior Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process, and technology in your approach to transformation and the design of services. As a Senior, you will contribute to the development of our UCD strategy, line manage and mentor junior team members, and contribute to business growth.

Location: Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)

Key Responsibilities:

• User-centred design leadership and strategy:
• Scope, deliver, and lead components of end-to-end UCD activities in various programme contexts.
• Plan and execute appropriate service design activities based on project needs.
• Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling presentations.
• Support clients through all phases of the service design process, from ideation to implementation.
• Create and maintain service design deliverables like service concepts and blueprints.
• Act as a troubleshooter, managing ambiguity and navigating organizational complexities.
• Embed business change management into the service design process, ensuring that the impact of the service design solutions on the organization, culture, and people are understood and addressed.

Stakeholder Management:

• Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in.
• Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation.

Business Development:

• Identify and pursue new opportunities with existing and new clients.
• Shape and articulate persuasive business proposals.
• Contribute to applying service design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.

Practice Development:

• Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
• Develop propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
• Line manage and mentor junior team members and lead community development activities.

Experience:

• Demonstrable service design experience within agile teams and complex programmes.
• Demonstrated application of service design methods and tools.
• Experience in consultancy or leading internal projects.
• Coaching, mentoring, or management experience of UCD/design teams.
• Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard.
• Sector experience in healthcare is a bonus.
• Experience of operational delivery is a bonus.

Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.
• Strong facilitation skills for both remote and in-person workshops, meetings, and research sessions.
• Ability to manage complex, ambiguous projects and organizational dynamics.
• Skills in related disciplines such as business change management, product design, content and communication design, or training design are a plus.
• Competitive salary with an annual performance-related bonus.
• Choice of MacBook or Windows laptop with necessary software.
• Cycle to Work scheme.
• Flexible working structure (remote or hybrid options).
• Pension contributions and life insurance.
• Private healthcare.
• Opportunities to work on diverse projects across public and private sectors.