Senior Service Designer

TN United Kingdom; Staines-upon-Thames; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a talented Service Designer to join their Platform Delivery team. In this pivotal role, you will define the end-to-end service design for cloud services, ensuring an exceptional customer experience that aligns with business strategy. Collaborating with cross-functional teams, you will utilize your expertise in SaaS software and emerging technologies to create user-centered designs. This position offers a flexible balance of remote and in-office work, fostering innovation and connection within a vibrant community. If you are passionate about service design and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 5+ years of experience as a Service Designer in a SaaS environment.
• Ability to create design artifacts like service blueprints and prototypes.

Responsibilities

• Design end-to-end customer journeys for new or changed services.
• Collaborate with teams to ensure customer needs are met in service designs.

Skills

Service Design

SaaS Software

Communication Skills

Agile Development

Interpersonal Skills

Design Artifacts Creation

Tools

Kubernetes

Azure

CI/CD

Job description

Senior Service Designer, Staines-upon-Thames

Client:

IFS

Location:

Staines-upon-Thames, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

Job Views:

7

Posted:

05.04.2025

Expiry Date:

20.05.2025

Job Description:

We are seeking a talented and experienced Service Designer to join our Platform Delivery team. As a Service Designer, you will be responsible for defining the end-to-end service design for new or existing cloud services. Working with the business and technical teams to obtain input and sign-off requirements to ensure the Customer experience is aligned with strategy. You will collaborate with cross-functional teams to understand customer needs, create user-centered service designs, and provide an exceptional end-to-end experience for our customers. This role requires a strong understanding of SaaS software, technical infrastructure, and emerging technologies, such as Kubernetes, Azure, and CI/CD, to effectively address the challenges of designing services in a complex technical landscape.

Tasks include but are not limited to:

• End-to-End customer journey design of new or changed business services
• Ensure customer focus within all service designs
• Ensure that the technical and business requirements are fully captured, understood, agreed upon, consistent, and communicated according to the service strategy
• Identification of opportunities to create a standardized capability that can be reused
• Owner of the service design documentation to ensure there is one version of the truth
• Work with the Business Process Owners, and stakeholders to shape the design
• Lead design workshops
• Provide guidance to Business Process Owners and stakeholders to ensure requirements are defined, meet the needs of the business, and are ready for development
• Adhere to and guide the business to comply with the agreed design principles

Qualifications

• At least 5 years of experience as a Service Designer in a SaaS software environment, with a focus on designing services around complex technical solutions
• Ability to create compelling design artifacts, including service blueprints, customer journey maps, wireframes, and prototypes
• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts in a clear and concise manner
• Experience working in an Agile development environment is preferred
• Experience in coaching teams in design requirements
• Strong team player and ability to work with global teams
• Excellent interpersonal skills and the ability to manage multiple tasks simultaneously

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.