Senior Service Designer

ARM; London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Service Designer for a hybrid role in London. This position supports a major digital transformation programme, focusing on user-centered design and collaboration with cross-functional teams. The role requires strong leadership and expertise in Agile and ITIL frameworks, contributing to critical national services.

Qualifications

• Proven service design expertise with a strong user focus.
• Experience working in Agile and ITIL environments.

Responsibilities

• Lead service design activities and mentor junior team members.
• Design user-focused services that meet programme goals.
• Collaborate with technical and operational teams.

Skills

Leadership

Mentoring

Stakeholder Engagement

User Focus

Tools

Agile

ITIL

PRINCE2

Job description

Senior Service Designer
Location: London / Hybrid
Security Clearance: SC
Duration: Initial 6-month contract
Rate: 600 p/day (inside IR35)

We are working with a confidential public sector organisation who are seeking a Senior Service Designer to support a major digital transformation programme within a secure, high-profile environment. You will help shape and transition critical national services, working as part of a cross-functional team within a digital and data-driven directorate.

Key Responsibilities:

• Lead service design activities and mentor junior team members
• Design user-focused services that meet programme goals
• Collaborate with technical and operational teams to support service transition
• Promote Agile, ITIL 4, and continual improvement practices
• Clearly document design decisions and risks

Essential Skills & Experience:

• Proven service design expertise with a strong user focus
• Experience working in Agile and ITIL environments
• Strong leadership, mentoring, and stakeholder engagement skills
• Knowledge of project delivery frameworks (e.g. PRINCE2)

This is a rare opportunity to work on services that make a direct contribution to public safety and national resilience.

We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed.
For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter .

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.