Senior Service Designer

RAA; Greater London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as a Senior Service Designer, where your expertise will drive transformative service design initiatives. You'll lead the design of complex digital experiences, influence strategic decisions, and mentor fellow practitioners. This role offers the chance to create meaningful impact for over 820,000 members, shaping how they engage with digital services. With a focus on human-centred design, you'll collaborate with senior leaders and teams to embed best practices across the organization. If you're passionate about design and innovation, this is the perfect opportunity to make a difference.

Benefits

Free RAA premium road service

Access to RAA Rewards Program

Generous discounts on all RAA products

Flexible work arrangements

Ongoing Training & Development opportunities

Wellbeing facilities

Corporate Health Insurance Plan

Qualifications

• 5+ years' experience in service design with a track record of leading major programs.
• Proven ability to influence stakeholders through evidence-based recommendations.

Responsibilities

• Lead design of complex digital service experiences.
• Shape human-centred practices across teams, embedding design thinking.

Skills

Service Design

Design Thinking

Agile Methodologies

Leadership

Stakeholder Management

Job description

Are you a strategic thinker who thrives on designing seamless digital service experiences? Do you have a passion for human-centred design, driving innovation, and influencing change? Do you want the chance to positively impact over 820,000+ people in South Australia? If so, RAA is looking for a Senior Service Designer to lead and delivertransformative service design initiatives that make a measurable impact on our members and organisation.

About the Role

As a Senior Service Designer, you will:

• Lead and manage the design of complex, cross-functional digital service experiences.
• Shape and scale human-centred practices across teams, embedding design thinking into business strategy.
• Drive transformation by applying systems thinking, connecting digital, physical, and operational touchpoints.
• Influence stakeholder decisions, ensuring alignment with RAA’s strategic goals through insight-driven design recommendations.
• Mentor and uplift service design practitioners, embedding best practices across enterprise-wide programs.
• Work collaboratively with teams across RAA, tackling varied and challenging programs of work

Why You’ll Love This Role

This is your chance to create meaningful impact—your work will shape the way our members and employees engage with RAA’s digital services and experiences. With autonomy and influence, you’ll work alongside senior leaders, guiding decisions through evidence-backed insights.

What We’re Looking For

• 5+ years’ experience in service design or experience strategy, with a track record of leading design for major programs.
• Proven ability to map complex service ecosystems and influence stakeholders through evidence-based recommendations.
• Strong leadership skills, guiding teams and fostering service design maturity across an organisation.
• Expertise in design thinking, Agile methodologies, and integrating service design into enterprise environments.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click‘Apply’to submit your application by 9.00am Monday 19^th May 2025.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

This role is Adelaide-based, and applicants must be available to work on-site as required. While we appreciate interest from across Australia, please note that remote work is not an option for this position.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.