Senior Service Advisor — Weekday-Only Customer Experience Lead

Prospectus IT Recruitment; Croydon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company pension

Life assurance

Employee benefits scheme

Weekday-only working with no Saturdays

A professional, supportive team within

Job summary

A busy franchised dealership in Croydon seeks an experienced Service Advisor to take on more responsibility and support a high-performing team. You will build strong customer relationships, advise on servicing and costs, and coordinate workshop flow from booking to collection.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and can prioritise a heavy workload while maintaining a calm, professional telephone manner. A full UK driving licence is required.

Qualifications

• Experience as a Service Advisor in a franchised dealership.
• Excellent customer service and clear communication.
• Strong organisational skills with ability to prioritise a heavy workload.
• Professional telephone manner and confident delivery.
• Calm under pressure in a fast-moving environment.
• Positive attitude and good team spirit.
• Experience with a volume manufacturer brand is advantageous.
• Valid full UK driving licence.

Responsibilities

• Build relationships with customers and provide outstanding service from booking to collection.
• Give clear, accurate advice on servicing, repairs, costs and timescales.
• Manage bookings and schedule work into the workshop efficiently.
• Work closely with technicians to keep work flowing and on time.
• Keep customers updated while their vehicle is with us.
• Handle customer queries and resolve issues professionally.
• Support and guide the service advisor team.
• Arrange courtesy cars or other transport when needed.

Skills

Service advisor experience

Customer service

Organisation

Telephone manner

Calm under pressure

Team player

Volume manufacturer brand experience

Full UK driving licence

Job description

A busy franchised dealership in Croydon seeks an experienced Service Advisor to take on more responsibility and support a high-performing team. You will build strong customer relationships, advise on servicing and costs, and coordinate workshop flow from booking to collection.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and can prioritise a heavy workload while maintaining a calm, professional telephone manner. A full UK driving licence is required.