5-Star Automotive Service Advisor & Aftersales Specialist

Hawk Hiring LTD; Croydon; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Generous holiday allowance

Company pension scheme

Employee discounts on servicing/parts

Free secure on-site parking

Job summary

5 Star Family Garage in Croydon is seeking an experienced Service Advisor / Automotive Aftersales Specialist from a franchised main dealer or independent garage background. You will manage the end-to-end customer journey, keeping the workshop productive while building long-term customer trust.

Base salary starts at £40,000 with structured increments as you develop; hours Monday to Friday 8:00 AM – 5:30 PM, NO WEEKENDS – True Work-Life Balance; generous holiday allowance, pension, on-site

Qualifications

• Proven experience as a Service Advisor within a main dealer or independent garage environment.
• Customer-first mindset with focus on road safety.
• Excellent verbal and written communication with high attention to detail.
• Willingness to attend coaching courses and develop skills.
• Full UK driving licence.

Responsibilities

• Handle the end-to-end customer journey from inquiry to securing 5-star reviews.
• Keep the workshop diary full, organized, and running efficiently.
• Produce accurate repair estimates and process electronic safety inspection reports.
• Liaise daily with Front of House and Workshop Managers for smooth job progression.

Skills

Customer service

Communication

UK driving licence

Organisation

Job description

5 Star Family Garage in Croydon is seeking an experienced Service Advisor / Automotive Aftersales Specialist from a franchised main dealer or independent garage background. You will manage the end-to-end customer journey, keeping the workshop productive while building long-term customer trust.

Base salary starts at £40,000 with structured increments as you develop; hours Monday to Friday 8:00 AM – 5:30 PM, NO WEEKENDS – True Work-Life Balance; generous holiday allowance, pension, on-site