Service Advisor: Mon-Fri + Rotating Saturdays, Growth

Perfect Placement

Greater London

On-site

GBP 28,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Employee discounts on vehicle repairs

Ongoing training and development

Career advancement opportunities

Supportive team environment

Job summary

Perfect Placement is recruiting for a Service Advisor at a franchised dealership in Croydon, Surrey. This opportunity targets automotive professionals seeking progression within a well-established team.

The role focuses on greeting customers, assessing service needs, creating accurate cost estimates, scheduling appointments and driving revenue through additional services while maintaining detailed customer records.

Qualifications

Excellent communication and customer service skills.
Strong organisational skills with high attention to detail.
Ability to multitask effectively in a fast-paced environment.
Proficiency in automotive service software and computer literacy.
Genuine passion for cars and delivering outstanding customer experiences.

Responsibilities

Greet customers promptly and courteously upon their arrival at the service department.
Consult with customers regarding vehicle service needs and provide accurate recommendations.
Efficiently schedule and manage service appointments.
Liaise with technicians to ensure timely completion of repairs and maintenance.
Provide customers with detailed and accurate cost estimates, obtaining approval prior to work.
Promote additional services, accessories, and maintenance plans to maximise revenue.
Maintain detailed records of customer interactions, service history, and work completed.
Ensure high standards of customer care and communication throughout the service process.