Service Advisor - Premium Aftersales & Customer Experience

Stratstone; Halesowen; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave including bank

Birthday day off

Pension

Life assurance

Exclusive staff discounts

Salary Sacrifice car scheme

Volunteer day

Long service milestones

Career training and growth

Cycle to work

High street discounts

Referral rewards

Job summary

Stratstone Halesowen Audi is seeking a Service Advisor to act as the trusted link between customers and the workshop. You will promote aftersales solutions, upsell services, and help maximise revenue through vehicle health checks and service plans.

The role focuses on delivering a premium customer experience, building trust, and coordinating with technicians to ensure timely repairs while maintaining high standards of service.

Qualifications

• Excellent customer service and relationship-building abilities.
• Sales minded with ability to upsell services and products.
• Proficient with MS Office and dealership IT systems.
• Well organised with strong scheduling and admin skills.
• Confident communicator with attention to detail and accuracy.
• Passionate about the automotive industry and customer care.

Responsibilities

• Act as a key point of contact for service customers from check-in to post-visit follow-up.
• Understand customer needs and advise on safety-critical repairs, maintenance and manufacturer recommendations.
• Promote and upsell Vehicle Health Checks, service plans and aftercare products.
• Support customer retention with future work and tailored aftersales solutions.
• Collaborate with Technicians to ensure efficient repairs and keep customers updated.
• Manage service functions such as courtesy car bookings, collections/deliveries and appointments.
• Build knowledge of products and services to represent the brand with pride.
• Inform customers about extras, accessories and value products to maximise opportunities.

Skills

Customer service

Upselling

Communication

Organisational skills

Digital literacy

Tools

MS Office

Dealership IT platforms

Job description

Stratstone Halesowen Audi is seeking a Service Advisor to act as the trusted link between customers and the workshop. You will promote aftersales solutions, upsell services, and help maximise revenue through vehicle health checks and service plans.

The role focuses on delivering a premium customer experience, building trust, and coordinating with technicians to ensure timely repairs while maintaining high standards of service.