Audi Senior Service Advisor

Land Rover; Reading; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 33 days

Career Development

Discounted Car Schemes

High Street Discounts

Cycle to work scheme

One day a year paid voluntary / 
volu-

Recognition of Long Service every 5 y

Discounted Gym memberships

Job summary

Sytner Group – Reading Audi in Reading is seeking a Senior Service Advisor to join our team. You will be the vital link between customers and the workshop, explaining servicing options and keeping customers updated at every stage.

You will liaise with technicians to monitor vehicle statuses, ensure timely handovers, and offer informed advice on our products and services. The role includes weekend patterns to maintain service levels.

Qualifications

• Strong customer service background in a busy automotive service environment.
• Excellent organisational and administrative skills with attention to detail.
• Willingness to learn and progress; training provided.

Responsibilities

• Act as the key link between customers and the workshop, informing on servicing options.
• Consult on vehicle servicing and status updates; liaise with technicians.
• Ensure vehicles are ready on time and advise on products and services.
• Provide excellent customer care, building rapport with customers.

Skills

Customer service

Communication

Organisation

Attention to detail

Willingness to learn

Tools

Kerridge

Job description

About the role

We have an excellent opportunity available for a motivated Senior Service Advisor to join our team at Reading Audi.

As a Sytner Senior Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Audi to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure?

Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.