Automotive Service Advisor: Elevate Customer Care

Catering; Reading; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Brand training

Benefits package

Supportive environment

Career growth

Job summary

Catering is seeking an Automotive Service Advisor to join our commercial vehicle workshop in Reading. The role involves handling customer calls, booking service slots, and keeping the workshop's service planners up to date.

You will invoice customers, process payments, and keep clients informed about repair progress. A background in the motor industry and good computer skills are preferred; Kerridge ADP experience is a plus.

Qualifications

• Experience in the motor trades or workshop environment preferred.
• Comfortable talking to customers and handling inquiries.
• Kerridge ADP experience is advantageous but not essential.
• Must be computer literate and able to use MS Office.

Responsibilities

• Answer telephone calls and take service bookings to keep the workshop fully booked.
• Maintain and update vehicle service planners.
• Handle invoicing and cash payments.
• Update customers on repair progress and communicate timelines.

Skills

Customer service

Phone etiquette

Team player

MS Office

Tools

Kerridge ADP

MS Office

Job description

Catering is seeking an Automotive Service Advisor to join our commercial vehicle workshop in Reading. The role involves handling customer calls, booking service slots, and keeping the workshop's service planners up to date.

You will invoice customers, process payments, and keep clients informed about repair progress. A background in the motor industry and good computer skills are preferred; Kerridge ADP experience is a plus.