Premium Service Advisor – Aftercare & Upsell Specialist

Evans Halshaw; Warrington; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave (including bankH/

Birthday day off

Salary Sacrifice car scheme

Volunteer day paid

Long service milestone anniversaries

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral scheme

Job summary

Stratstone Warrington Audi is seeking a Service Advisor to be the trusted link between customers and workshop, delivering an exceptional experience while confidently promoting aftersales services. You will help maximise revenue through vehicle health checks, service plan sales and tailored aftercare products, in a role that blends service excellence with a sales mindset.

You will work with Audi and Stratsone teams, backed by a forward-thinking retailer, to grow your knowledge and grow within the

Qualifications

• Dedicated to providing an incredible service, fuelled by a genuine passion for making customers happy.
• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment.
• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.

Responsibilities

• Act as a key point of contact for our service customers, ensuring seamless premium experience from check-in to post-visit follow-up.
• Build genuine trust by understanding each customer's needs and advising on safety-critical repairs and maintenance to ensure clear care guidance.
• Promote and sell Vehicle Health Checks, service plans and aftercare products to keep vehicles safe and roadworthy.
• Collaborate with Technicians to ensure efficient and timely repairs and keep customers updated.
• Manage service functions such as courtesy car bookings, collections/deliveries and appointment scheduling to keep operations smooth.
• Build knowledge of products and services to represent the brand with pride and excellence.
• Upsell available extras, accessories and value products where appropriate to maximise customer value.

Skills

Customer service

Sales mindset

Upselling

IT literacy

Communication

Tools

Microsoft Office

Dealership IT platforms

Job description

Stratstone Warrington Audi is seeking a Service Advisor to be the trusted link between customers and workshop, delivering an exceptional experience while confidently promoting aftersales services. You will help maximise revenue through vehicle health checks, service plan sales and tailored aftercare products, in a role that blends service excellence with a sales mindset.

You will work with Audi and Stratsone teams, backed by a forward-thinking retailer, to grow your knowledge and grow within the