Service Advisor

Vindis Group Ltd.; Northampton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee Car Scheme

Birthday leave

Family Friendly policies

Sick Pay

Wellbeing support (EAP)

Job summary

Vindis Group Ltd. is seeking an Audi Service Advisor in Northampton. You will be a customer-focused team member of the Aftersales Team, driving service excellence and building strong customer relationships.

Key responsibilities include promoting services, keeping customers updated, and collaborating with the workshop to ensure quality, timely vehicle readiness. A full UK driving licence and customer-facing experience are required.

Qualifications

• Experience in a customer facing role.
• Strong communication and relationship-building skills.
• Ability to meet individual and team targets.

Responsibilities

• Champion a culture of customer service excellence.
• Deliver the Service Core Process as trained.
• Maximise opportunities to promote relevant services and products.
• Keep customers updated with vehicle status and progress.
• Maintain accurate electronic records and documentation.
• Develop collaborative relationships with the workshop for timely information flow.
• Contribute to a culture focused on first-time fixes and on-time vehicle readiness.
• Utilise available tools to advise customers on services and products.
• Build effective relationships and communicate clearly with customers.

Skills

Customer service

Communication

Organisational skills

Job description

This is anexciting opportunity to join Northampton Audi as a customer orientated ServiceAdvisor, within an innovative and well-established organisation.

About Us:

As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy. We are proud of our heritageand ambitious about our future; our continued success is built upon a HighPerformance Culture that values professionalism, accountability andcollaboration.

How we support our #Exceptional People:

• DriveOur Brand -Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices.
• CelebrateYou -Take your birthday off with Paid Birthday Leave - On us!
• FamilyFirst -Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages.
• StayHealthy -Our enhanced Sick Pay ensures you're taken care of when you need it most(based on length of Service).
• WellbeingAt Your Fingertips - Access to our 24/7 Employee AssistanceProgramme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices.
• PeaceOf Mind -Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones.
• ExclusiveDiscounts -Take advantage of employee discounts on parts, vehicle MOT's/Servicing,and vehicle purchases; as well as access to lifestyle and retail discountsthrough the Salary Extras portal.
• Growour Team -Earn a financial reward if you successfully refer a friend.
• Developwith Vindis - Access to vast training resources, including: access to theVolkswagen Group UK National Learning Centre and Brand AccreditationPathways.
• PerformanceRecognition - We provide a competitive bonus scheme with this role.

About the Role:

As an AudiService Advisor, you will be an integral member of the Aftersales Team. Yourkey responsibilities will include:

• Being integral inchampioning and maintaininga culture of customer service excellence.
• Delivering upon theService Core Process as per the training, guidance and expectations given.
• Maximising uponevery available opportunity to improve the successes of your immediateteam and the wider business by ensuring that customers are aware of anyrelevant and/or necessary additional products and services.
• Demonstratingalignment with, and engagement in, a robust customer communicationstrategy, ensuring that customers are kept up to date with the statutes oftheir vehicle.
• Maintainingelectronic records in a complete and accurate manner, ensuring attentionto detail with all administrative tasks.
• Developing effectiveworking relationships with the workshop to ensure that the 'flow' ofinformation from the initial front-of-house experience is timely,accurate, clear and consultative.
• Being integral incontributing to the delivery of a quality culture that is focused uponfirst time fixes, and ensuring that vehicles are ready on time.
• Effectivelyutilising the tools and resources available to you to become a specialistin your area, in order to accurately advise customers on services and/orproducts.
• Excellentcommunication skills and the ability to effectively build relationships
• Experience within acustomer facing role, and the desire to consistently achieve individualand team targets
• Strongorganisational skills with the ability to consistently meet deadlines,along with good attention to detail
• Full UK drivinglicence
• Previous experiencein a similar role, within the automotive industry

Experience

Full UK Driving Licence & Customer Service Experience