Senior Service Advisor — Prestige Auto Care

Land Rover; Reading; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 33 days

Career Development

Discounted Car Schemes

High Street Discounts

Cycle to work scheme

One day a year paid voluntary / 
volu-

Recognition of Long Service every 5 y

Discounted Gym memberships

Job summary

Sytner Group – Reading Audi in Reading is seeking a Senior Service Advisor to join our team. You will be the vital link between customers and the workshop, explaining servicing options and keeping customers updated at every stage.

You will liaise with technicians to monitor vehicle statuses, ensure timely handovers, and offer informed advice on our products and services. The role includes weekend patterns to maintain service levels.

Qualifications

• Strong customer service background in a busy automotive service environment.
• Excellent organisational and administrative skills with attention to detail.
• Willingness to learn and progress; training provided.

Responsibilities

• Act as the key link between customers and the workshop, informing on servicing options.
• Consult on vehicle servicing and status updates; liaise with technicians.
• Ensure vehicles are ready on time and advise on products and services.
• Provide excellent customer care, building rapport with customers.

Skills

Customer service

Communication

Organisation

Attention to detail

Willingness to learn

Tools

Kerridge

Job description

Sytner Group – Reading Audi in Reading is seeking a Senior Service Advisor to join our team. You will be the vital link between customers and the workshop, explaining servicing options and keeping customers updated at every stage.

You will liaise with technicians to monitor vehicle statuses, ensure timely handovers, and offer informed advice on our products and services. The role includes weekend patterns to maintain service levels.