Senior Service Advisor — Career Progression + Bonus Schemes

Jago Consultants; Southampton; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

30 days holiday including BH

Excellent training

Wellness Programs and EAP

Employee Recognition Awards

Perkbox discounts

Employee Discount

Job summary

Richmond Motor Group is seeking a Senior Service Advisor in the United Kingdom to join a busy, family-run dealership group. You will be the primary contact for service customers, coordinating with workshop teams and ensuring clear communication on work required and approvals.

The role offers training, progression opportunities and a competitive benefits package in a dynamic automotive environment. Typical hours are Monday to Friday with occasional Saturdays on rota.

Qualifications

• Competency in numeracy, literacy and IT.
• Excellent organisational skills and ability to work under pressure.
• Knowledge of the motor trade and driving licence requirements.
• Able to work well in a team.

Responsibilities

• Being the point of contact for customers requiring servicing or repair to their vehicles.
• Manage the flow of information between the workshop, the rest of the business and the customer.
• Handle customer enquiries and queries promptly and efficiently; confirm work to be carried out.
• Maintain the service department loading system in line with workshop capacity.
• Oversee loan vehicle handover and administration; explain work to customers for consent.
• Supervise and coach service advisors; manage workloads.
• Collaborate with workshop controller and parts manager.
• Report to the Aftersales Manager.

Skills

Numeracy

Literacy

IT skills

Organisational skills

Teamwork

DMS Pinnacle

Driving licence UK

Motor trade knowledge

Tools

DMS Pinnacle

Job description

Richmond Motor Group is seeking a Senior Service Advisor in the United Kingdom to join a busy, family-run dealership group. You will be the primary contact for service customers, coordinating with workshop teams and ensuring clear communication on work required and approvals.

The role offers training, progression opportunities and a competitive benefits package in a dynamic automotive environment. Typical hours are Monday to Friday with occasional Saturdays on rota.