Senior Service Advisor & Team Lead — Path to Manager

Holt Recruitment Group; Maidstone; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Departmental bonus

CSI bonus

Saturday pay

Clear progression to Service Manager

Job summary

Holt Recruitment Group is seeking a motivated Senior Service Advisor to join a main dealership Aftersales team in Maidstone. You will support daily Service Reception operations, lead a small team of Service Advisors, and drive high CSI scores and efficient workshop loading.

The role offers a clear path to Service Manager, a competitive salary from £35k with OTE £40k–£45k, and a supportive, professional environment in a busy automotive setting.

Qualifications

• Experience as a Service Advisor or Senior Service Advisor within a main dealership.
• Previous team leadership, mentoring, or supervisory experience (preferred).
• Strong customer service and communication skills.
• Commercial awareness with upselling experience.
• Organised and able to work in a fast-paced environment.
• Ambitious and motivated to progress into a Service Manager role.

Responsibilities

• Support and lead a team of Service Advisors.
• Oversee day-to-day Service Reception operations.
• Deliver outstanding customer service and maintain high CSI scores.
• Manage bookings, job allocation, and workshop coordination.
• Drive upselling of additional work and services.
• Handle customer queries and escalations professionally.
• Monitor performance and support team development.
• Work closely with Aftersales and senior management.

Skills

Customer service

Communication

Upselling

Team leadership

Job description

Holt Recruitment Group is seeking a motivated Senior Service Advisor to join a main dealership Aftersales team in Maidstone. You will support daily Service Reception operations, lead a small team of Service Advisors, and drive high CSI scores and efficient workshop loading.

The role offers a clear path to Service Manager, a competitive salary from £35k with OTE £40k–£45k, and a supportive, professional environment in a busy automotive setting.