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Senior Service Advisor

Riverside Motor Group

Wakefield

On-site

GBP 30,000

Full time

Yesterday

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Job summary

A leading automotive dealership is seeking a dynamic Senior Service Advisor to join their busy team in Hull. The successful candidate will ensure exceptional customer satisfaction and operational efficiency, overseeing daily operations and supporting service advisers. This full-time role offers a competitive salary and the opportunity to work in a fast-paced environment.

Qualifications

Proven experience in a Senior Service Advisor role in the Motor Trade.
Strong leadership and interpersonal skills.
Excellent communication and customer service abilities.

Responsibilities

Oversee daily operations of the service department, ensuring smooth workflow.
Act as a liaison between customers and the service team.
Monitor and improve service processes to enhance efficiency.

Skills

Leadership

Customer Service

Communication

Analytical Skills

Tools

Service Management Software

1 day ago Be among the first 25 applicants

We are seeking a dynamic and experienced individual to join our team as a Senior Service Advisor at our busy Volvo dealership in Hull. As a key member of our service department, you will play a pivotal role in ensuring the highest level of customer satisfaction and operational efficiency.

Responsibilities:

Oversee daily operations of the service department, ensuring smooth workflow and exceptional customer service.
Provide guidance and support to service advisers and technicians.
Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction.
Schedule and coordinate service appointments, balancing workload effectively.
Monitor and improve service processes to enhance efficiency and customer experience.
Assist in resolving customer complaints and issues in a timely and effective manner.
Collaborate with other departments to optimize overall dealership performance.

Requirements:

Proven experience in a Senior Service Advisor role in the Motor Trade.
Strong leadership and interpersonal skills.
Excellent communication and customer service abilities.
In-depth knowledge of automotive service operations and procedures.
Proficient in using service management software.
Ability to analyse data, identify trends, and implement improvements.
Flexibility to adapt to changing priorities and work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: £30,000 per year

Schedule:

Monday to Friday
Weekend availability

Experience:

Service Advisor: 2 years (required)
Automotive Industry: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

APPLY NOW

Please submit your CV via email to: careers@riversidemotors.co.uk

Senior Service Advisor

We are seeking a dynamic and experienced individual to join our team as a Senior Service Advisor at our busy Volvo dealership in Hull. As a key member of our service department, you will play a pivotal role in ensuring the highest level of customer satisfaction and operational efficiency.

Responsibilities:

Oversee daily operations of the service department, ensuring smooth workflow and exceptional customer service.
Provide guidance and support to service advisers and technicians.
Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction.
Schedule and coordinate service appointments, balancing workload effectively.
Monitor and improve service processes to enhance efficiency and customer experience.
Assist in resolving customer complaints and issues in a timely and effective manner.
Collaborate with other departments to optimize overall dealership performance.

Requirements:

Proven experience in a Senior Service Advisor role in the Motor Trade.
Strong leadership and interpersonal skills.
Excellent communication and customer service abilities.
In-depth knowledge of automotive service operations and procedures.
Proficient in using service management software.
Ability to analyse data, identify trends, and implement improvements.
Flexibility to adapt to changing priorities and work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: £30,000 per year

Schedule:

Monday to Friday
Weekend availability

Experience:

Service Advisor: 2 years (required)
Automotive Industry: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

APPLY NOW

Please submit your CV via email to: careers@riversidemotors.co.uk

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail Motor Vehicles

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